{"id":11,"date":"2026-07-11T21:21:34","date_gmt":"2026-07-11T21:21:34","guid":{"rendered":"https:\/\/steelblue-grouse-345048.hostingersite.com\/?page_id=11"},"modified":"2026-08-28T11:50:01","modified_gmt":"2026-08-28T11:50:01","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/pinstonclub.com\/fr\/refund-and-returns-policy\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"
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REFUND AND RETURNS POLICY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Thank you for shopping at Pinston Club! If you are not entirely satisfied with your purchase, we are here to help.<\/em><\/div>
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\u200b1. Right of Withdrawal (Returns)<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Under current legislation, you have 14 days from the receipt of your order to change your mind and notify us of your intent to return the item, without needing to provide a reason. You then have an additional 14 days to ship the item back to us.<\/div>
To be eligible for a return, your pin must:<\/div>
\u00a0<\/div>
-Be unused and in the same condition that you received it.<\/div>
-Be returned in its original packaging.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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2. How to Initiate a Return<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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To make a return, please contact us at: info@pinstonclub.com<\/a><\/strong><\/div>
Please include in your email:<\/div>
\u00a0<\/div>
\u200bYour first and last name.<\/div>
\u200bYour order number.<\/div>
\u00a0<\/div>
\u200bThe reason for the return (optional, but it greatly helps us improve our products!).<\/div>
\u200bWe will then provide you with the postal address to send your order back to.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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3. Return Shipping Costs & International Returns<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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You will be responsible for paying your own shipping costs for returning your item. Initial shipping costs will be fully refunded to you along with the rest of your order, provided the entire order is returned.<\/div>\n
\u00a0<\/div>\n
\u200bNote for International Orders: The same conditions apply regarding the buyer’s responsibility for return shipping costs. Please note that any original customs duties or import taxes paid are non-refundable. When shipping a return from outside the EU, you must mark the customs form as “Returned Goods” to avoid additional import duties upon arrival in France.<\/div>\n
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\u200bWe strongly advise using a trackable shipping service. We cannot guarantee that we will receive your returned item without tracking.<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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\u200b4. Refunds<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Once your return is received and inspected, we will send you an email to notify you of its safe receipt. We will also inform you of the approval or rejection of your refund (e.g., if the item is damaged or has been worn).<\/div>
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If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.<\/div>
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\u200bLate or missing refunds: If you haven\u2019t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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\u200b5. Defective or Damaged Items<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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We take the utmost care in the design and packaging of our pins. However, if your item arrives defective or damaged during transit, we will gladly replace or refund it.<\/div>
Please contact us within 48 hours of receipt at info@pinstonclub.com<\/a><\/strong> with a photo of the damaged product and your order number. In this specific case, the return shipping costs (if necessary) will be fully covered by us.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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6. Contact Us<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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For any questions regarding our return and refund policy, please do not hesitate to email us at: \u00a0info@pinstonclub.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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7. Model Withdrawal Form<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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If you wish to exercise your right of withdrawal, you may copy, complete, and send this form to us by email at info@pinstonclub.com<\/a><\/strong>:<\/div>
\u00a0<\/div>
\u200b——-<\/div>
\u00a0<\/div>
\u00a0To: Pinston Club \u2013 info@pinstonclub.com<\/a><\/strong><\/div>
I hereby notify you of my withdrawal from the contract for the sale of the following<\/strong><\/div>
\u00a0<\/div>
> item(s):\u00a0<\/strong><\/div>
\u00a0<\/div>
> Ordered on:<\/strong><\/div>
> Received on:\u00a0<\/strong><\/div>
\u00a0<\/div>
> Customer Name:\u00a0<\/strong><\/div>
> Customer Address:\u00a0<\/strong><\/div>
> Date: (Withdrawal date)<\/strong><\/div>
\u00a0<\/div>
> Comment (optionnal) :<\/strong><\/div>
\u00a0<\/div>
——-<\/div>
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We will then provide you with the postal address to send your order back to.<\/div>
\u00a0<\/div>
Important: Please do not ship your item back without contacting us first. You must receive our return instructions and the correct postal address via email to ensure your return is tracked and processed properly.<\/strong><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n
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    \n\t\t\t <\/ul>\n <\/div>","protected":false},"excerpt":{"rendered":"

    REFUND AND RETURNS POLICY Thank you for shopping at Pinston Club! If you are not entirely satisfied with your purchase, we are here to help.\u00a0 \u200b1. Right of Withdrawal (Returns) Under current legislation, you have 14 days from the receipt of your order to change your mind and notify us of your intent to return the item, without needing to provide a reason. You then have an additional 14 days to ship the item back to us.To be eligible for a return, your pin must:\u00a0-Be unused and in the same condition that you received it.-Be returned in its original packaging. 2. How to Initiate a Return To make a return, please contact us at: info@pinstonclub.comPlease include in your email:\u00a0\u200bYour first and last name.\u200bYour order number.\u00a0\u200bThe reason for the return (optional, but it greatly helps us improve our products!).\u200bWe will then provide you with the postal address to send your order back to. 3. Return Shipping Costs & International Returns You will be responsible for paying your own shipping costs for returning your item. Initial shipping costs will be fully refunded to you along with the rest of your order, provided the entire order is returned. \u00a0 \u200bNote for International Orders: The same conditions apply regarding the buyer’s responsibility for return shipping costs. Please note that any original customs duties or import taxes paid are non-refundable. When shipping a return from outside the EU, you must mark the customs form as “Returned Goods” to avoid additional import duties upon arrival in France. \u00a0 \u200bWe strongly advise using a trackable shipping service. We cannot guarantee that we will receive your returned item without tracking. \u200b4. Refunds Once your return is received and inspected, we will send you an email to notify you of its safe receipt. We will also inform you of the approval or rejection of your refund (e.g., if the item is damaged or has been worn).\u00a0If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.\u00a0\u200bLate or missing refunds: If you haven\u2019t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. \u200b5. Defective or Damaged Items We take the utmost care in the design and packaging of our pins. However, if your item arrives defective or damaged during transit, we will gladly replace or refund it.Please contact us within 48 hours of receipt at info@pinstonclub.com with a photo of the damaged product and your order number. In this specific case, the return shipping costs (if necessary) will be fully covered by us. 6. Contact Us For any questions regarding our return and refund policy, please do not hesitate to email us at: \u00a0info@pinstonclub.com 7. Model Withdrawal Form If you wish to exercise your right of withdrawal, you may copy, complete, and send this form to us by email at info@pinstonclub.com:\u00a0\u200b——-\u00a0\u00a0To: Pinston Club \u2013 info@pinstonclub.comI hereby notify you of my withdrawal from the contract for the sale of the following\u00a0> item(s):\u00a0\u00a0> Ordered on:> Received on:\u00a0\u00a0> Customer Name:\u00a0> Customer Address:\u00a0> Date: (Withdrawal date)\u00a0> Comment (optionnal) :\u00a0——-\u00a0We will then provide you with the postal address to send your order back to.\u00a0Important: Please do not ship your item back without contacting us first. You must receive our return instructions and the correct postal address via email to ensure your return is tracked and processed properly.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/pinstonclub.com\/fr\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pinstonclub.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pinstonclub.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pinstonclub.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pinstonclub.com\/fr\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":135,"href":"https:\/\/pinstonclub.com\/fr\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":3131,"href":"https:\/\/pinstonclub.com\/fr\/wp-json\/wp\/v2\/pages\/11\/revisions\/3131"}],"wp:attachment":[{"href":"https:\/\/pinstonclub.com\/fr\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}